Intelligence in Organisations
What is Intelligence?
Arnold (2010)
“The capacity of individuals to process information and use the information to behave effectively (including the ability to learn from experience)”
Boring (1923)
“Intelligence is what intelligence tests measure”
Phares (1987)
“Ability to adapt to a variety of situations both old and new; … to learn, … capacity for education, … ability to employ abstract concepts and to use a wide range of symbols and concepts”
Miner (1992)
“Capacity or readiness for new learning… to solve problems, reason and to achieve effective decisions”
What is Emotional Intelligence?
Emotional intelligence is the ability to identify, integrate, understand and reflectively manage our own and other people’s feelings.
There are two views on emotional intelligence, one being from the point of view of ‘Positivists’ and the other from the point of view of ‘Constructivist / Interpretivits’.

